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Honor Pet Terms of Service

Last Updated: February 7, 2025

These Honor Pet Terms of Service (hereinafter referred to as the “Agreement”) govern the contractual relationship between Water Passing Corporation, d/b/a Honor Pet, including its subsidiaries, affiliates, agents, and assigns (“Honor Pet,” “our,” “we,” “us”) and you (“you” and “your”) when you use our services and features through the Honor Pet website, mobile application, or in-person offerings (the “Services”).

The Services include but are not limited to:

  • Pet end-of-life care, including pre-planning, quality-of-life assessments, euthanasia, and aquamation.
  • Scheduling and coordination of services.
  • Online resources and educational materials provided via the Honor Pet website or mobile application (or any future application developed by us).

This Agreement contains important terms that govern your relationship with us and your use of the Services. By using the Services, you acknowledge that you have read and understood this Agreement and you accept and agree to be bound and abide by this Agreement, including our Consent for Electronic Signatures, Records, and Disclosures, which is hereby incorporated into this Agreement. If you do not agree to these terms, you should not use our Services.

NOTE: THIS AGREEMENT INCLUDES AN ARBITRATION PROVISION. IN THE EVENT OF A DISPUTE, THE ARBITRATION PROVISION WILL HAVE A SUBSTANTIAL EFFECT ON YOUR RIGHTS, INCLUDING YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION.

  1. User Agreement

    By accessing, browsing, or using our website, mobile application, or scheduling services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement and to comply with all applicable laws and regulations. Honor Pet grants you a non-transferable, non-exclusive, non-sublicensable, revocable, limited license to use and access the Services solely for personal, noncommercial use related to pet end-of-life care. You agree to notify Honor Pet of any known risks, health conditions, behavioral issues, or special needs related to your pet that may affect the provision of Services or potential liability.

  2. Changes to This Agreement and the Services

    Honor Pet reserves the right to amend this Agreement at any time. Changes to the Agreement will be effective upon posting the revised Agreement on our website or mobile application. Your continued use of the Services constitutes your agreement to the updated terms. If you do not agree to any changes, you must discontinue your use of the Services. We may, at our sole discretion, change or discontinue all or any part of the offerings we provide via our Services, at any time and without notice.

    You acknowledge that Honor Pet may establish general practices and limits concerning use of the Services, including the maximum period of time that data or other content will be retained by the Services. You agree that Honor Pet has no responsibility or liability for the deletion of or failure to store any data or other content maintained or uploaded by the Services. You acknowledge that Honor Pet reserves the right to terminate accounts that are inactive for an extended period of time. You further acknowledge that Honor Pet reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

  3. Limitations of Use

    All materials provided through Honor Pet, including but not limited to text, images, educational content, and software (collectively, the “Honor Pet Content”), are the property of Honor Pet or its licensors and are protected by U.S. and international copyright laws. You may not copy, reproduce, distribute, or modify any Honor Pet Content without prior written consent from Honor Pet. Unauthorized use of the Services may result in termination of access and legal action.

    You agree to use the Services only for lawful purposes. Prohibited activities include, but are not limited to:

    1. Misrepresenting your identity or your relationship with Honor Pet.
    2. Using the Services to harass, defraud, or harm others.
    3. Reverse engineering or web scraping any materials or data associated with the Services.

  4. Service Availability

    Honor Pet’s Services may not be available in all locations. We reserve the right to decline or cancel appointments if the Services are unavailable in your area or due to operational constraints. In the event of a provider-initiated cancellation, Honor Pet will provide as much notice as possible, typically no less than 24 hours before the scheduled Service. Honor Pet does not guarantee uninterrupted access to its website, application, or scheduling systems and is not liable for any downtime or disruptions. Honor Pet may restrict access to some parts of the Services. You may use the Services only if you are 18 years or older, capable of forming a binding contract with Honor Pet, and are not barred from using the Services under applicable law. Honor Pet reserves the right to disable any account, username, password, functionality, or content at any time, in our sole discretion for any or no reason, including if, in our opinion, there has been a violation of any provision of this Agreement or other posted policies, guidelines, or rules.

  5. Payment Terms

    Fees for Services will be disclosed at the time of booking. Payment is required upon scheduling or completion of the Service, as applicable. Honor Pet accepts credit cards, debit cards, and other payment methods as indicated on our website or application. To the extent we utilize a third-party payment processing service (e.g., Stripe) to facilitate purchases, use of the payment processing service is subject to the terms, conditions, and other policies of the provider. Honor Pet assumes no liability or responsibility for any payments you make through a third-party payment service provider.

    Refunds or credits may be issued at Honor Pet’s discretion for canceled or incomplete Services. Please review our cancellation policy for details.

    If your purchase obligates Honor Pet to collect a sales tax, use tax, or any other equivalent tax (“Sales Tax”) from you, Honor Pet will collect Sales Tax in addition to the fee for your purchase. If you have not remitted applicable Sales Tax to Honor Pet, you will be responsible for the payment of the Sales Tax (and any related penalties or interest) to the appropriate tax authority and you will indemnify Honor Pet for any liability or expense Honor Pet may incur in connection with the payment of Sales Taxes on your purchases. At Honor Pet’s request, you will provide reasonable assistance and documentation relating to the payment of Sales Taxes on your purchases from Honor Pet (for example, official receipts issued by the appropriate tax authority confirming that you have paid all applicable taxes).

  6. Disclaimer

    Honor Pet provides Services on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

    By using our Services, you acknowledge and assume all risks associated with pet end-of-life care and related Services. You understand that these Services may involve inherent risks to your pet’s health and well-being.

    1. Honor Pet is not liable for:
    2. Delays or failures caused by events outside our reasonable control.
    3. Errors, omissions, or inaccuracies in the Honor Pet Content or Services.
    4. Losses arising from your reliance on the Services or Honor Pet Content.
    5. Injuries or harm to pets that occur during the provision of Services, unless caused by Honor Pet’s gross negligence or intentional misconduct.

    Your sole remedy for dissatisfaction with the Services is to discontinue use of the Services.

  7. Limitation of Liability

    NEITHER HONOR PET NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THESE TERMS OR FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HONOR PET OR ANY OTHER PARTY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN NO EVENT WILL HONOR PET’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED ONE HUNDRED US DOLLARS ($100). THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN HONOR PET AND YOU.

  8. Indemnification

    You agree to indemnify, defend, and hold harmless Honor Pet and its parents, subsidiaries, affiliates, and assigns, and their respective officers, directors, employees, agents, representatives and service providers from any and all claims, demands, damages, suits, losses, liabilities and causes of action (including without limitation, reasonable attorneys’ fees and costs of defense) arising directly or indirectly:

    1. use of the Services;
    2. violation of this Agreement; or
    3. misrepresentation of information provided to Honor Pet.

  9. Privacy and Data Use

    Honor Pet’s practices and policies regarding the collection and use of personal information are outlined in our Privacy Policy. By using the Services, you consent to the collection and use of your data as described therein.

  10. Copyright Policy

    Under the Digital Millennium Copyright Act of 1998 (the “DMCA”) if you believe in good faith that any content on the Services infringes your copyright, you may send us a notice requesting that the content be removed. The notice must include: (a) your (or your agent’s) physical or electronic signature; (b) identification of the copyrighted work on our Services that is claimed to have been infringed (or a representative list if multiple copyrighted works are included in one notification); (c) identification of the content that is claimed to be infringing or the subject of infringing activity, including information reasonably sufficient to allow us to locate the content on the Services; (d) your name, address, telephone number and email address (if available); (e) a statement that you have a good faith belief that use of the content in the manner complained of is not authorized by you or your agent or the law; and (f) a statement that the information in the notification is accurate and, under penalty of perjury, that you or your agent is authorized to act on behalf of the copyright owner. You may read more information about the DMCA here.

    DMCA notices should be sent to our Copyright Agent, at [*], Attn: Legal, or [*]. There can be penalties for false claims under the DMCA. We suggest that you consult your legal advisor before filing a notice.

    In accordance with the DMCA and other applicable law, Honor Pet has adopted a policy of terminating, in appropriate circumstances and at Honor Pet’s sole discretion, users who are deemed to be repeat infringers. Honor Pet may also at its sole discretion limit access to the Services and/or terminate the registrations of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

  11. Telecommunications Consent

    Notwithstanding any current or prior election to opt in or opt out of receiving telemarketing calls or SMS messages (including text messages) from Honor Pet or anyone calling on its behalf, through your use of the Services you expressly consent to be contacted by Honor Pet and anyone calling on its behalf for any and all purposes arising out of or relating to this Agreement or your use of the Services, at any telephone number, or physical or electronic address you provide or at which you may be reached. You agree we may contact you in any way, including via SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and messages delivered using an auto-telephone dialing system or an automatic texting system. Automated messages may be played when the telephone is answered, whether by you or someone else. In the event that an agent or representative calls, he or she may also leave a message on your answering machine, voice mail, or send one via text. You consent to receive SMS messages (including text messages), calls and messages (including prerecorded and artificial voice and autodialed) from Honor Pet, its agents, representatives, affiliates or anyone calling on its behalf at the specific number(s) you have provided to Honor Pet, or numbers we can reasonably associate with your account (through skip trace, caller ID capture or other means), with information or questions about your account or use of the Services. You certify, warrant and represent that the telephone numbers that you have provided to us are your correct and current contact numbers. To opt-out from text messages, text STOP to [Honor Pet SMS Number]. Once you opt out of SMS, you will no longer receive text messages about your account (including payment reminders or other important alerts). You may also opt out by emailing us at care@honor.pet with the subject line “STOP SMS Messages.” You represent that you are permitted to receive calls at each of the telephone numbers you have provided to us and agree to promptly alert us whenever you stop using a particular telephone number. Your cellular or mobile telephone provider will charge you according to the type of plan you carry. You also agree that we may contact you by email, using any email address you have provided to us or that you provide to us in the future. We may listen to and/or record phone calls between you and our representatives without notice to you as permitted by applicable law. For example, we may listen to and record calls for quality monitoring purposes. You consent to receive communications from us in electronic form should we so elect, including any and all disclosures and other communications that are required by law.

  12. Termination

    Honor Pet reserves the right to terminate your access to the Services at any time without notice for any reason, including but not limited to violation of this Agreement. Provisions relating to limitations of liability, indemnification, and intellectual property rights will survive termination.

  13. Arbitration and Dispute Resolution

    Any dispute arising out of or relating to this Agreement or the Services shall be resolved through final and binding arbitration administered by JAMS pursuant to its Streamlined Arbitration Rules (for claims under $250,000) or Comprehensive Arbitration Rules (for claims over $250,000). The arbitration shall be conducted by a single arbitrator knowledgeable in contract law and shall take place in Los Angeles, California. The arbitrator shall apply California law without regard to its conflict of laws principles.

    The parties agree to arbitrate solely on an individual basis. This agreement does not permit class arbitration or any claims brought as a plaintiff or class member in any class or representative arbitration proceeding. The arbitrator’s decision shall be final and binding with no right of appeal. Each party shall bear its own costs and attorneys’ fees, and shall share equally in the arbitrator’s fees.

    BY AGREEING TO ARBITRATION, EACH PARTY IS GIVING UP ITS RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY JURY. If any court action is initiated despite this arbitration agreement, the exclusive venue shall be the state or federal courts located in Los Angeles County, California.

  14. Miscellaneous

    1. Notices

      Any notices or other communications provided by Honor Pet under this Agreement, including those regarding modifications to this Agreement, will be given: (i) via email; or (ii) by posting to the Services. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

    2. Feedback

      We welcome feedback, comments and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at care@honor.pet. You hereby grant to us a non-exclusive, transferable, worldwide, perpetual, irrevocable, sub-licensable (through multiple tiers), fully-paid, royalty-free license to use, copy, modify, create derivative works based upon, and otherwise exploit for any purpose the Feedback you provide us.

    3. Links to Third Party Websites or Resources

      The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products, or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.

    4. Governing Law

      This Agreement is governed by the laws of the State of California, without regard to its conflict of laws principles.

    5. Waiver of Rights

      Honor Pet’s failure to enforce any right or provision of this Agreement will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Matriarch. Except as expressly set forth in this Agreement, the exercise by either party of any of its remedies under this Agreement will be without prejudice to its other remedies under this Agreement or otherwise.

    6. Severability

      If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

    7. Additional Terms

      Some Services may have additional terms and conditions (“Additional Terms”). If Additional Terms apply, we will make them available to you in connection with that product or service. By using the Services, you agree to the Additional Terms. To the extent that the Additional Terms conflict with this Agreement, this Agreement will govern unless the Additional Terms say that some or all of the provisions of this Agreement do not apply.

    8. Notice for California Users

      Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted (a) via email at dca@dca.ca.gov; (b) in writing at: Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; or (c) by telephone at (800) 952-5210 or (800) 326-2297 (TDD). Sacramento-area consumers may call (916) 445-1254 or (916) 928-1227 (TDD). You may contact us at: care@honor.pet.

    9. Entire Agreement

      This Agreement constitutes the entire understanding between you and Honor Pet concerning your use of the Services and supersedes all prior agreements.

    10. Contact Information

      For questions or concerns regarding this Agreement or the Services, please contact us at:

      Honor Pet

      717 Mateo Street, Los Angeles, CA 90021

      care@honor.pet

      323-515-1234